RETURNS & EXCHANGES

Exchanges

If If you wish to exchange an item this can be done within the 30 day period from delivery. Please return the original item and then place a new order. You will be refunded for the original item by our usual returns policy.

Returns

If you for any reason would like to return your jewelery, you can do so within 30 days of receiving your package. Read more about our return policy below or on our FAQ page.

Faulty or Damaged Product

Products are classified as faulty if they are damaged at the time of receipt or where a manufacturing fault occurs or becomes apparent within 6 months of purchase. This policy does not include damage caused by normal use over time. If you believe you have received a faulty product please contact us as soon as possible with documentation of the damage and/or fault, before sending the piece, so that the damage can be assessed.

If the complaint is approved, we will send you a similar non-faulty product upon receipt of the faulty product and the cost of return shipping will be reimbursed to you on presentation of proof of postage.

If the faulty product you returned is not in stock, you will be reimbursed the full purchase amount.

Items lost or damaged in return transit will not be compensated for.

Note that for customers outside the EU, VAT and other import expenses are not covered by Léc.

Please note that the goods must be returned in perfect condition, unused and undamaged. All labels must remain intact and attached to the product. We do not accept any returns or exchanges for products that have been made to order or customized. If you have any concerns, please contact us at lec@lecofficial.com.